Preparing for Your Health Checkup in China
Practical guidance before your visit, on the day and after your results.
Your Health Checkup Guide
Before Your Visit
Avoid excessive alcohol and strenuous exercise, maintain normal sleep, and follow the individual preparation instructions provided for your appointment.
Fasting & Drinking
Please do not eat breakfast on the morning of your health checkup. Detailed food and water instructions will be provided before your appointment.
Medication
Tell HAC about your regular medications. Do not stop or change medication unless instructed by your doctor or medical team.
What to Bring
Bring your passport or valid ID, relevant medical records, previous imaging if requested, and a medication list if relevant.
What to Wear
Wear comfortable, loose-fitting clothing. Follow hospital instructions about metal accessories for CT, MRI and other examinations.
Women’s Health Considerations
Tell HAC in advance if you are pregnant, may be pregnant or are menstruating. Certain examinations may need to be adjusted or rescheduled.
Endoscopy Preparation
Follow the medical team’s fasting instructions. Colonoscopy requires advance dietary preparation, bowel-cleansing medication and bowel preparation. Instructions will be provided before your appointment.
What Happens on the Day
Arrive at the confirmed hospital and time. Your concierge or interpreter will assist according to your service arrangement. Fasting examinations are generally completed first.
After Your Health Checkup
HAC follows the processing of your reports and will let you know when your results are ready.
When Will I Receive My Results?
Most health checkup results are available within approximately 2–5 business days. Specialized, genetic, molecular and pathology tests may require additional time.
Doctor Consultation
HAC can help arrange an in-person or online consultation, depending on your medical needs and hospital or doctor availability.
Follow-Up Care
If a result needs further attention, HAC can help coordinate specialist consultations, additional tests, a second medical opinion or treatment.
Estimated examination time varies by package and selected tests. Your detailed schedule will be confirmed before your appointment.
Your Healthcare Journey with HAC
- 01Choose Your Health Checkup
- 02Purchase Online
- 03Prepare for Your Visit
- 04Complete Your Health Checkup
- 05Receive Your Results
- 06Doctor Consultation
- 07Follow-Up Support
Purchase your package first, then sign in to the Customer Center to designate the patient and request a date. You do not need to choose a date when buying.
Frequently Asked Questions
How do I request a missing order confirmation email?
First check your Promotions / Advertising and Spam / Junk folders. If the email is missing, submit your name, checkout email and order number (if known), and select the email needed. HAC will verify and manually resend to the original order email. A submitted request is not a completed resend; do not purchase again.
Request an email resend →I received my order confirmation, but where is my gift card code?
After successful payment, your gift card code email is sent immediately as a separate email; it does not wait for the customer center sync. Email delivery may take a little longer. The order confirmation email is not the gift card code email.
Your gift card ending, balance and expiry in the customer center sync every 10 minutes. After a purchase or use, refresh again shortly; processing may take a little longer. Find the full code in your gift card email; open “View gift card” in that email for the latest balance.
Your email provider may sort the two messages into different folders: the order confirmation may be in your inbox while the gift card email is in Promotions or Spam. Once found, mark it as “not spam” or move it to your inbox. If you still cannot find it, contact HAC with your order number for help. You do not need to purchase again.
Missing an order confirmation or gift card email? Request an email resend →
Do I have to choose a date when purchasing?
No. Purchase online first, then sign in to the Customer Center to designate the patient and request a date. HAC will confirm the appointment, subject to hospital availability.
Can I buy for someone else?
Yes. You or another person you designate may be the patient for the health checkup package, gastroscopy, colonoscopy, combined gastroscopy and colonoscopy, or genetic screening you purchase. The purchaser and patient can be different people. Select or add the patient and submit the appointment request in the Customer Center.
Are optional tests included in the package price?
Optional tests are separate products. Their prices are added to your cart.